Trust & Compliance

Clear, honest information about who we are, exactly what we do, and how your data and transactions are handled.

Who we are

The public brand Stepway Online is operated by Stepway Online Fintech India Private Limited, a company registered in India. We provide a technology platform and partner network for distributing digital financial and assisted services across India.

Our role

To avoid any confusion, here is exactly how a service reaches a customer through Stepway Online.

We connect

We are a technology and referral platform. We connect customers and partners with third-party providers through a single digital interface.

Providers decide

Approval, eligibility, pricing, and issuance are decided solely by the respective bank, NBFC, insurer, or service provider — not by Stepway Online.

Partners assist

Our partners help customers choose and submit requests digitally, and track their status. We do not provide regulated financial advice.

Security & data

We take a practical, defence-in-depth approach to protecting information.

Encrypted connections (HTTPS) across the platform
Digital KYC with PAN and Aadhaar-based verification
Role-based access controls and audit trails
Data collected only where needed for a service
Sensitive data kept off the public website

Regulatory context. Services are offered in association with RBI-regulated banks and NBFCs and IRDAI-licensed insurers, among other authorised providers. Each service is governed by the respective provider's rules and applicable regulations. Availability and eligibility vary by provider and location.

Grievance & support

Have a concern or complaint? Reach our team and we'll look into it. Please include relevant details so we can help quickly.

Responsible disclosure

If you believe you've found a security issue, please report it to us privately so we can investigate and fix it. We appreciate responsible disclosure.

[email protected]